Customer support is important for your corporation to extend gross sales as a result of it could actually assist you to retain extra shoppers and achieve more worth from them. They also can assist you to get more buyer feedback and improve customer communication together with your purchasers. Welcome to the mailing listing of the EUROCALL Special Interest Group (SIG) in Laptop Mediated Communication (CMC). A chatbot is laptop software program that simulates conversations with human customers via text or website traffic growth voice.