Customer first approach is a widely accepted customer-centric ethos that emphasizes interpreting and serving the needs of end-users. It is a management approach that puts customers at the center of the business, making sure that everything they do is centered around providing premiere service to the customer.
At its core, quickq customer-driven approach is about anticipating the customer's issues , or desires, ; behaviors and using this information to build a tailored and effortless experience for them. This requires a in-depth understanding of the customer's needs, wants, and business value to the business.
In customer-centric businesses, every facet of the operation is geared towards serving a distinctive experience that is personalized to the individual requirements of each customer.